Terms & Conditions

Rely Travel is dedicated to providing professional, thoughtful, and quality service to craft and manage exceptional travel experiences for our clients. Your involvement is an essential part of this process. Therefore, we ask that you review and acknowledge our terms and conditions (the "Agreement"). The terms "I," "me," and "my" refer to the individual agreeing to these terms.

Our services include personalized consultations, expert destination guidance, customized itinerary planning upon request, accommodation and experience recommendations, travel bookings, access to exclusive partner benefits when available, and in-trip support.

Rely Travel’s standard business hours are Monday through Friday, 9 AM – 5 PM EST. These hours may vary due to travel schedules, with any changes communicated via an out-of-office email reply and voicemail.

If I am an existing Rely Travel client and need urgent assistance outside of business hours, I will call +561-715-6899. For immediate assistance while traveling, I will refer to my travel documents or emails for any available emergency contact information. All other emails and voicemails will be addressed during regular business hours. In some cases, a backup agent may be available, and their contact details will be provided in an out-of-office email reply.

I understand that Rely Travel is not the source or supplier of the travel services I have requested, and acts solely as an agent for the suppliers of travel services, including but not limited to: airlines, hotels, transport companies, cruise lines, car rental agencies, and tour operators. I consent to and request the use of those suppliers and agree not to hold Rely Travel responsible should any of these suppliers: 1- fail to provide the travel services I have purchased; 2- fail to comply with any applicable law; or 3- engage in any negligent act or omission that causes me any sort of injury, damage, delay or inconvenience.

I have received or will receive a summary of charges for the travel services, and I agree that the obligation of Rely Travel is limited to remitting such charges to the travel suppliers identified in the travel documents or to a third party that shall make such remittance.

Separate supplier terms and conditions will apply to the reservation and purchase of travel-related goods and services. I agree to abide by the terms and conditions of purchase imposed by Rely Travel and any supplier, including but not limited to the payment of all amounts when due and compliance with the supplier’s rules and restrictions regarding availability and use of fares, products, or services. I understand that any violation of such supplier’s conditions of purchase may result in the cancellation of my reservation(s) or purchase, denial of access to flights, hotels, cruises, or rental vehicles, forfeiture of any monies paid for such reservations or purchases, and Rely Travel debiting my account for any costs incurred as a result of such violations. I acknowledge that I am fully responsible for all charges, fees, duties, taxes, and assessments arising from my travel bookings through Rely Travel.

Any fees paid directly to Rely Travel for planning and booking my travel arrangements are not an obligation of Rely Travel to guarantee the quality or timing of my travel plans. I acknowledge that Rely Travel is not responsible for, nor will I attempt to hold it liable for, any injury, damage, or loss I may suffer on account of any conditions, actions, or omissions that are beyond its reasonable control.

I understand that currency exchange rates fluctuate. Prices are subject to change based on currency exchange rate fluctuations.

Rely Travel reserves the right to charge a $350 fee for trip cancellations where no service or planning fees have been paid.

I understand that travel may involve the risk of a variety of hazards to health and/or safety, including, but not limited to, illness, crime, and terrorism. Travelers assume the risk of all inherent dangers, whether known or unknown, in any way connected to the travel services.

Rely Travel shall not be liable for costs, damages, or losses that may result from travel. To assist me in making an informed decision about my destination, I should refer to an objective and reputable source, such as the U.S. Department of State (travel.state.gov).

For international travel, a passport is required and should be valid for at least six months beyond the scheduled return date. I understand that depending on my destination and nationality, a visa may be required. Additionally, my destination may include requirements for blank pages in my passport for entry. I agree that passport validity, blank pages, and obtaining a visa are solely my responsibility, and I agree not to hold Rely Travel liable for entry requirements.

For domestic travel, I understand that government-issued identification is required to board a flight. I further acknowledge that beginning on May 7, 2025, I must present a REAL ID-compliant driver’s license or another form of identification that meets the requirements of the Federal REAL ID Act. For more information, I should consult https://www.dhs.gov/real-id.

I acknowledge that each foreign country has its own policies regarding past or current criminal offenses, whether committed within or outside of its borders. If I have a past or current offense and am unsure how the country I am traveling to or transiting through views that offense, it is my responsibility to contact the appropriate authorities for entry and exit requirements. More information can be found at http://travel.state.gov/travel/cis_…_4965.html.

I understand that I am solely responsible for providing accurate information to Rely Travel. This includes but is not limited to: full passport names & numbers, dates of travel, departure/arrival details, and any pertinent information requested by Rely Travel.

Any consequences as a result of providing inaccurate information or a failure to provide information are my responsibility and not the obligation or liability of Rely Travel. This includes any fees or penalties incurred, travel delays, or cancellations.

I agree to review all travel documents for accuracy upon receipt and understand that I may contact Rely Travel if I have any questions. I agree to review all terms & conditions set by the travel suppliers, specifically for change and cancellation of services.

I understand that Rely Travel strongly recommends that I purchase travel insurance to protect my trip investment. The purchase of travel insurance does not guarantee a claim will be paid; all claims are subject to review from the travel insurance provider. Rely Travel will not be held liable for any travel insurance claims that are not paid or denied by any travel insurance provider. Should I choose not to purchase travel insurance, I agree that Rely Travel will not be held liable for any losses incurred.

The planning fee cannot be used to skirt the budget minimum and does not allow clients to use our services if they book hotels using credit card points/airline miles, or corporate rates.
All hotel bookings MUST be made through Rely Travel’s suppliers, and clients are strictly prohibited from booking hotels through AMEX, Chase Travel, Capital One, or similar credit card booking platforms.

The planning fee is based on a per-trip/per-destination basis. The planning fee will not carry over if you decide to change destinations at a later time. We will request a new planning fee for those types of situations.